DiDi develops artificial intelligence models to improve user safety

• The company reaffirms its commitment to safety, investing US$11 million in Spanish-speaking America to create a complete safety ecosystem that combines technology and people and relies on both to work optimally.

• DiDi becomes a pioneer by offering more than 2,000 Security Cameras in Mexico City to drivers who meet certain requirements, allowing trips to be recorded.

Dominican Republic, 18 November 2022.- DiDi has a safety ecosystem designed to minimise risks when using the app, in which it has invested more than US$11 million across the Spanish-speaking region where the app operates. As part of these efforts, DiDi will make more than 2,000 Security Cameras available to drivers in Mexico City who meet certain requirements, allowing everything that happens during trips to be recorded.

“At DiDi we seek to standardise efforts and bring innovations to every country where the app is available. Currently, all trip requests arranged through the app are monitored by artificial intelligence models that work 24/7, and 99.9% end without any reported incident, so we will keep working so that everyone who uses the app can do so with peace of mind,” said Pablo Lamuraglia, Head of Safety for DiDi Spanish-speaking America.

According to a study conducted by DiDi this year, to feel safe, riders mainly value the background and identity check tool, as well as courtesy and vehicle cleanliness. Drivers likewise value the app’s verification using algorithms and artificial intelligence, the identification of risk areas and prevention, as well as respect, empathy and courtesy.

As part of the safety ecosystem, to answer calls made through the Emergency Button, DiDi has two Centres: one in Mexico, which covers the whole country, and another in Costa Rica, which serves the Dominican Republic, Colombia, Panama, Costa Rica, Ecuador, Argentina, Chile and Peru.

At these Centres, the company runs various training processes covering more than 50 types of incident, as well as quality control. Staff are 49% women, and include older people and people with motor disabilities, to increase diversity and open up jobs to as many people as possible.

Safety features and artificial intelligence models

To prevent and minimise risks for the community, DiDi has an international safety framework that includes more than 20 tools for before, during and after the trip.

DiDi recognises that many of the advances in this ecosystem would not be possible without the partnerships formed with various public and private bodies, such as Dominican Watchman in the Dominican Republic, making it the only app to offer private security response patrol support, available 24/7, to provide on-site assistance if needed.

In addition, DiDi has developed more than 8 artificial intelligence models across the region that operate 24/7 as a preventive measure to minimise risks. The models fall into two broad categories:

• Route analysis: These establish a trip’s risk level based on multiple variables such as time, area, pick-up point and destination, and account history. If an anomaly is detected, additional official identification is requested from riders and drivers.

• Profile analysis: These scan all registered accounts and, for example through facial recognition systems, detect whether an account was previously suspended for breaching the terms and conditions, especially on safety matters, and prevent that person from requesting a trip through the app again.

New Security Cameras

DiDi becomes a pioneer by offering more than 2,000 security cameras in Mexico City. They are equipped with night vision, audio recording and a physical panic button that can be pressed in the event of an incident, connecting directly to DiDi’s Emergency Centre.

No one will have access to the recordings unless a safety report is filed, and they will only be shared as evidence if there is an official request from the competent authorities. Until the end of the year, installation and maintenance will be free of charge.

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DiDi Global Inc. is the world’s leading mobility technology platform. The company offers a wide range of app-based services across Asia Pacific, Latin America and Africa, including ride hailing, taxi hailing, carpooling and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight and logistics, and financial services.   

DiDi provides car owners, drivers and delivery partners with flexible work and income opportunities. The company is committed to working with policymakers, the taxi, automobile and restaurant industries and communities to solve the world’s mobility, environmental and economic challenges through technology, with localised smart mobility innovations using AI technology. DiDi strives to create better life experiences and greater social value by building a safe, inclusive and sustainable local services ecosystem for the cities of the future.   

For more information about DiDi, visit: dominicana.didiglobal.com and www.didiglobal.com/news   

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