Médico Express highlights a model that guarantees patient-centred care

Patient-centred care has transformed the traditional way of delivering health services by placing the patient experience at the heart of clinical and administrative processes.

Santo Domingo. – Outpatient health centre Médico Express highlights its model of care centred on patients and their families, which focuses on high-quality, safe processes that not only meet medical needs but also provide care that prioritises emotional aspects and wellbeing.

This cutting-edge model of care is characterised by personalised, protocol-based, high-quality services, supported by state-of-the-art technology and highly trained medical, nursing and technical staff, says Dr. Alejandro Cambiaso, Executive President of Médico Express.

The doctor also highlights that this commitment to excellence and the community is strengthened by ongoing training and compliance with local and international standards, reinforcing its position as a centre seeking to boost Dominican medical tourism.

“Excellence is reflected not only in the quality of medical services but also in empathy with patients and in the relentless pursuit of improvement in every aspect of the organisation,” adds Dr. Cambiaso.

He explains that patients are encouraged to take a more active role in caring for their health, with access to education and preventive health programmes and digital tools such as electronic medical records, a patient portal, telemedicine and artificial intelligence for greater diagnostic accuracy.

The doctor-patient relationship is fundamental to this model, which offers the main medical specialties, outpatient diagnostic and surgical services and a hospital-at-home programme, strengthening continuity of care.

For Médico Express, building an organisational culture of excellence must be based on continuous improvement, collaboration with local and international partners, measurement of indicators and user satisfaction, always putting the wellbeing of patients and the community first.

About Médico Express

Médico Express is a modern outpatient care centre, designed, built and operated to international standards, with a care model centred on patients and their families.

It is the first centre in Latin America to obtain Fitwel certification, which recognises it as a facility that promotes the health and wellbeing of its patients and staff, with a view to providing an optimal, cutting-edge therapeutic environment.

It is strategically located on the San Isidro motorway to meet the healthcare needs of the local population and tourists.

Médico Express promotes innovation, research, digital transformation, knowledge transfer and best practice, taking Dominican medicine international.