Digital health demands constant upskilling of human resources

• Achieving digital transformation in the health sector involves major challenges, such as connectivity and the cultural change needed to learn new technologies, as well as technical and motivational aspects, which is why a strong focus on organisations’ talent is considered necessary.

Santo Domingo, January 2023.- Human talent development is one of the essential pillars to consider in digital transformation in health, says Fedor Vidal, an international expert in health sector technology and digital transformation with more than 20 years of experience designing, implementing and leading technology infrastructure, business and operations for multiple global companies.

“Human resources are a critical factor in a health system, and the speed at which medicine and technology evolve requires considerable dynamism and adaptability,” explains Vidal.

The Dominican Republic has not achieved 100% digitalisation for several reasons, including resistance to change from everyone involved: doctors, providers and patients. In light of this, Vidal, CEO of Arium Salud Digital, explains how to encourage the workforce to adopt new technologies.

“We need to raise the level of healthcare staff and offer greater capabilities and empowerment. Constant training and upskilling of human resources is required, as well as the development of and investment in modern infrastructure and technology. It is also essential to address compensation and incentives,” says Vidal.

He adds that the cultural change needed to learn new technologies, together with technical and motivational aspects within organisations, is one of the major challenges to achieving digital transformation.

COVID-19 became an accelerator for technology adoption and also highlighted the need for digital transformation in health. 

Trust is a factor of the utmost importance, because technologies must be adopted by people: staff, customers and patients. We know that people love what they know, so we must make a major communication effort to raise awareness of the benefits and advantages of using these new technologies.

Patients 

Just as it is important for medical staff, pharmacists, insurers and others involved to be trained in the use of technology, it is also important for patients. Digital transformation in health places the patient at the centre of the system.

Every health sector digital transformation project should include citizen-oriented technologies to improve the quality and safety of care, access and information management. 

Digital transformation in the health sector requires digital tools and technologies to meet the population’s expectations, increasing the system’s effectiveness and efficiency, improving the user experience and putting ordinary citizens at the centre.

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Arium Salud Digital

A company that provides digital services and tools to transform how existing processes are managed in the health sector through interconnected systems, while facilitating interaction between the different players in the market and providing technological solutions for their effectiveness. Arium Salud Digital’s mission is to provide a digital health ecosystem that interconnects all the key players in the sector, with the aim of improving people’s quality of life through efficient and secure solutions based on state-of-the-art technology.

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