HOMS becomes the first centre with NORDOM ISO 22525 certification and strengthens its leadership in medical tourism
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- The institution validates its quality standards in health tourism and strengthens its position in the region.
Santiago. – Hospital Metropolitano de Santiago (HOMS) announced that it has obtained certification under the Dominican Standard NORDOM ISO 22525: Medical Tourism – Service Requirements, accredited by the Dominican Institute for Quality (INDOCAL). This standard, adopted in line with international standards, promotes high levels of quality, safety and transparency in the care of international patients.
This important milestone is part of HOMS’s strategic vision of becoming one of the Caribbean’s leading health tourism hubs, through sound institutional management, standardised clinical processes and a patient-centred model of care. The certification not only validates compliance with rigorous technical and care requirements, but also reflects ongoing work on organisational strengthening, strategic planning and continuous improvement of services.
NORDOM ISO 22525 sets out comprehensive guidelines covering everything from pre-travel information, medical and logistical coordination and effective, multicultural communication to the continuity of clinical care after treatment. This approach ensures a safe, organised and humane experience throughout the entire medical process for international patients and their families.
It also drives the implementation of advanced clinical safety protocols, multidisciplinary coordination, process traceability and ethical information management, which are fundamental pillars of HOMS’s institutional strategy to offer world-class services. This certification is integrated into a management system based on international standards that promotes operational efficiency, medical innovation and long-term sustainability.
For HOMS, this achievement reaffirms its commitment to sound and consistent institutional action, supported by strategic investments in infrastructure, cutting-edge technology, highly qualified people and national and international strategic partnerships. Each step forward responds to structured planning that seeks to continuously enhance the patient experience and strengthen the confidence of international markets.
With this accreditation, the hospital strengthens its position as a benchmark institution for medical tourism in the Dominican Republic and the Caribbean region, building greater confidence among international patients, insurers, medical facilitators, strategic partners and players in the health sector. It also contributes directly to strengthening the country’s competitiveness as a reliable and safe destination for specialised health services.
Hospital Metropolitano de Santiago continues to drive initiatives that combine clinical excellence, efficient management and humane care, aligned with global best practices based on scientific evidence and proven experience. This recognition is the result of systematic, disciplined work sustained over time, and is part of a clear institutional vision: to offer safe, comprehensive, high-value care, turning each achievement into a platform for continued growth and for raising the standards of health tourism in the region.