CEMDOE celebrates first anniversary with an innovative patient care model

• It offers care focused on quality and safety to ensure an excellent patient experience.

April 2022.- Marilyn Lazala says she had been putting off her cataract surgery for more than 10 years, but her appointment with Dr. Claridanea García gave her great confidence and she decided to have the operation. “The greatest and loveliest thing about the centre was the human warmth. The team looked after me so well from the moment I booked, and when I arrived I was so impressed I thought I was abroad,” she explains.

The Agency for Healthcare Research and Quality (AHRQ) notes that patient experience covers all the interactions a patient has with the healthcare system, such as getting timely appointments, easy access to information and good communication with service providers, as well as how they are treated by medical and hospital staff.

In our country, the comprehensive care model focused on the safety, quality and experience of patients and their families has underpinned care at the Diabetes, Obesity and Specialties Medical Centre (CEMDOE) during its first year of service.

Referring to its first year of service, Gastón Gabin, CEO of CEMDOE, said: “Under a standardised, patient-centred model, we aim to be a local and regional benchmark. In this first year, which has been both challenging and rewarding, we have grown to 38 specialties and have seen around 20,000 patients with a team of more than 120 specialists“.

“We believe in collaborative innovation in the process of transforming the health sector, which is why we are members of the country’s main business associations and have signed agreements with academic institutions to keep the sector up to date with best practices, as well as partnerships with other healthcare providers,” said Gabin.

To make things easier for patients, CEMDOE has focused on expanding its range of accepted health insurers. It currently works with most health insurers, including basic plans.

In this first year, the most requested specialties were cardiology, ophthalmology, gynaecology, endocrinology and nutrition, along with the Diabetic Foot Unit and Diagnostic Imaging services, where nearly 50% of patients were covered by the basic health plan.

From the patient’s perspective, digitalisation contributes to their empowerment, making them an active participant in their own care. CEMDOE has set up various means and channels of contact with users to provide medical information without affecting their privacy and maintaining the highest levels of security.

Using the electronic medical record as the information and history hub for clinical data, this modern centre offers continuous care, improving the patient experience.

“From the moment I arrived at the centre, the welcome was personal and very pleasant. I was impressed by the warmth of every person who looked after me,” is how Yikaury María describes her experience at CEMDOE.

The health facility belongs to the INTEGRA health ecosystem, a group of companies that have come together to help transform the health system sustainably, placing patient wellbeing at the centre of every decision.

 

 

 

---

About CEMDOE

An outpatient medical centre specialising in chronic diseases that offers a comprehensive care model focused on the safety, quality and experience of patients and their families, supported by international processes, standards and policies that ensure the success of its purpose.

CEMDOE is part of INTEGRA, the Dominican Republic’s first health ecosystem, made up of six complementary organisations pursuing the same goal: improving the population’s health in a sustainable way.

 

Find out more about AF comunicacion estrategica and its clients