HOMS launches its new website, Contact Centre and Patient Portal to improve the patient experience
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- The Hospital Metropolitano de Santiago (HOMS) has launched a new website, a Contact Centre and the MiHOMS Patient Portal to make appointments, authorisations and results easier.
Santiago. – The Hospital Metropolitano de Santiago (HOMS) has launched its new official website, https://homs.com.do/, with the aim of offering a more modern, accessible platform with more information and centred on people. The redesign reflects HOMS’s continuous commitment to technological innovation and excellence in cutting-edge medical care, and comes alongside its Contact Centre and Patient Portal (MiHOMS), where insurance authorisations, tests and diagnostic appointment scheduling are coordinated to save time and simplify processes for patients with quality, safety and a close touch.
Key features
The new HOMS website has an intuitive interface that adapts to mobile devices, making it easier to access vital information for patients and visitors, both local and international.
Strengths and benefits for users
This digital step forward adds to HOMS’s many initiatives to position itself as a leader in health services in the country. The hospital is known for its focus on digital transformation, having pioneered the implementation of the electronic medical record and the use of artificial intelligence in areas such as radiology and surgery, especially robotic surgery.
HOMS is also internationally accredited by Accreditation Canada, which guarantees international standards of quality and safety in people-centred medical care, based on proven experience and scientific evidence.
“The redesign of our website is not simply a cosmetic refresh; it is a strategic evolution, and we can say that today more than ever the patient’s digital experience is an integral part of quality medical care. At HOMS we understand that health begins with the first click. That is why we developed a platform designed to be accessible, clear and useful, not only for our local patients but also for those who choose us from abroad as a medical tourism destination,” explained Dr Héctor Sánchez Navarro, deputy general director of HOMS.
A commitment to innovation and health tourism
The launch of the new website also supports HOMS’s vision of establishing itself as a reference in health tourism. With the opening of the HOMS Health and Wellness Center, which includes a hotel managed by Marriott International and a convention centre, the hospital widens its offer for international patients seeking high-quality, safe medical care with accurate diagnostics in the Dominican Republic.
“This new portal is a living tool that will grow with the needs of our community. It includes features such as access to medical records, appointment management and smooth navigation, which puts the power of information in the patient’s hands. We are proud that this new digital stage consolidates HOMS as a 21st-century hospital, aligned with international standards and ready for the challenges of a medicine that is ever more connected, personalised and human,” stressed Dr Rafael Sánchez Español, general director of HOMS.
About HOMS
HOMS is a pioneer in the Dominican Republic in minimally invasive robotic surgery and holds international certification from Accreditation Canada (ACI), as a guarantee of people-centred safety and quality of care, positioning it as one of the leaders in health tourism in the country and the region.