Banco Promerica and Humano Seguros form a partnership to offer travellers international protection and medical assistance.

• Banco Promerica and Humano Seguros have launched the “Buen Viaje” travel insurance, which can be taken out in under three minutes through AliCIA, the bank’s virtual assistant on WhatsApp.

Santo Domingo, December 2025 – Banco Promerica Dominican Republic has announced a strategic partnership with Humano Seguros to sell the “Buen Viaje” insurance through its AliCIA chatbot on WhatsApp. The collaboration reinforces the bank’s commitment to innovation, accessibility and the development of financial solutions aligned with its clients’ real needs.

This new product can be bought in under 3 minutes through AliCIA, Banco Promerica’s virtual assistant, in a 100% digital process on WhatsApp at 809.257.3400, with the policy and the detail of the cover issued immediately. That makes for a fast, convenient and secure experience for all travellers, who can request worldwide cover from 7 days, depending on the length of the trip.

Backed by Humano Seguros, “Buen Viaje” offers medical and legal protection for domestic and international travel, giving clients peace of mind at every step of their journey. The solution is designed to accompany travellers on every adventure, with the confidence and backing that characterise both institutions. Its benefits include international medical assistance and cover with hospital medical assistance, medication expenses, a daily allowance for hospital stays, medical transfers, legal assistance and travel protection and hotel accommodation for pets, widening the all-round support for users when they travel.

Carlos Julio Camilo, executive president of Banco Promerica Dominican Republic, said: “At Banco Promerica we work continuously to develop solutions that respond to our clients’ real needs and to the pace of modern life. With the launch of the ‘Buen Viaje’ insurance from Humano Seguros through our AliCIA chatbot, we reaffirm our commitment to innovation and to constant support, offering an agile option that gives them the peace of mind they deserve while they discover new destinations.”

For his part, José Zapata, executive vice president and general manager of Humano Seguros, expressed the company’s enthusiasm for joining forces with Banco Promerica to widen access to protection products designed to look after people when they need it most. He also stressed that this initiative shows how innovation and strategic partnerships can transform the way Dominicans prepare to travel.

Through its AliCIA chatbot, Banco Promerica makes it easy for clients to check balances, apply for products, block or activate cards and get information about promotions and branch opening hours, among other things. Alongside those features, AliCIA now also gives immediate access to the Buen Viaje insurance from Humano Seguros.

This integration reinforces Banco Promerica’s vision of offering client-centred digital solutions: agile, secure and accessible. With this new option, the bank strengthens its commitment to supporting clients inside and outside the country, guaranteeing that every trip is protected with reliable, timely cover designed to provide peace of mind at all times.

About Banco Promerica

Based in Santo Domingo, Banco Promerica is a multiple bank with 25 years of local presence, with an emphasis on serving personal clients, small and medium-sized enterprises, corporate and institutional clients, and on the payment methods business. Banco Promerica is a member of Grupo Promerica (through the holding company Promerica Financial Corporation), which operates in 9 countries across Central America, Ecuador, the Cayman Islands and the Dominican Republic.

About Humano Seguros

A Grupo Humano company focused on consumer insurance with easy access, for individuals and businesses alike. A clear leader in the Dominican insurance market, it is number 1 in the health segment and number 3 in the insurance market as a whole, backed by a wide network of national providers, respected international reinsurers and a comprehensive offering in local and international health, life, motor and property insurance. More information at www.humanoseguros.com